About Drasis Solutions

Drasis Solutions is the place where highly competent people along with innovative technology combine to bring you the best Call center services and Offshore BPO Services in the industry. We deliver services like Inbound Call Center Services, Outbound Call Center Services, Order Taking, Customer Service, Class and Seminar Registration, Answering Service and Web Enabled Customer Support Services.

As the Customer Care industry continues to focus both on results and cost management, offshore outsourcing of select business processes has become a proven method for attaining high collection rates and reducing operating costs.

Drasis Solutions processing centers a certified ISO 27001 -2005 and STPI unit offers fully developed, quickly scalable business processes that leverage economies of scale and leading-edge technology to achieve.

The traditional call center—rows of agents in headsets answering calls—is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. And simply "taking" calls isn’t enough to keep customers loyal—you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers.

In short, you need a contact center. You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.

Drasis Solutions can help. From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective.

Why Drasis Solutions?

We offer the same call center analytics, quality monitoring, phone answering system, business phone solutions and agent performance management features you’ll find in any multi-million dollar contact center system, all integrated and bundled in one solution at a fraction of the cost.

Our Inbound Call Center and predictive dialer features, coupled with our hosted outbound call center technologies are helping companies of all sizes and across all industries increase service quality while reducing operating costs. We understand the critical importance of a comprehensive automated customer care solution. Our customizable IVR system helps your call center drive the highest levels of customer satisfaction and retain more of your valued customers. And with our hosted model there is no upfront investment in capital.

	What makes us special?
	Perfecting our ability to size up an opportunity for any client, large or small Constantly monitoring industrial trends Staying abreast with all the current technologies Maintaining a base of contacts that lets us create an ideal solution for any situation		Offering the fastest turnaround possible: less than 24 hours with a benchmark of 10 minutes Saving our clients the immense amount of time required to identify the right call center. We do what we say. That means on time and on budget.

Advanced customer care solutions and technologies work together to offer our customers the best call center solutions possible using the most advanced call center software and call center technology available.

Our Vision

No matter what the amount of workload or the pressure to reach our targets is, we ensure that your customers are satisfied and the outsourced processes carried out by us are precise and are able to deliver profitable outcome for your business.

We have planned, strategic training sessions, to ensure that the employees are updated with all the relevant information related to the product or services offered by you. Hence there are no chances of losing the accuracy or generating any errors during the ongoing process at call centers or operations going on in various sections.